Shipping policy

Packaging
Heida Fashion always endeavors to find environmentally friendly solutions for a shopping experience. Therefore, all of our articles are sent in environmentally friendly packaging.

Shipping
The shipping to Germany takes place with our logistics partner DHL. All deliveries sent by Heida Fashion are insured against theft and accident damage. As soon as you received your delivery and confirmed it in writing, insurance coverage expires.

We ask for your understanding that we cannot supply mailboxes. In the case of partial shipments, the shipping costs are only charged once.

We process and send orders during our general business hours. These are Monday to Friday, 10:00 a.m. to 5:00 p.m. The goods are ready for shipping at the latest one or two working days after receipt of payment.

Delivery costs and delivery times
The shipping takes place with DHL (standard shipping) and is free of charge within Germany.

For deliveries to other EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) are the shipping costs of 13.90 euros.

We do not offer shipping to non-EU countries (Switzerland, Great Britain).

We strive to send all orders within 2 working days.

* Please note: If you are granted free of charge due to the achievement of a specific order value and the order value decreases through a partial reclaim (ordering several items, but can only be revoked with regard to part and the order value falls below 100.00 euros), the customer will subsequently the shipping costs calculated that would have been incurred for the remaining order value.